Students who have questions about the application process, application, or departmental information, should first confer with their program of interest. A list of programs with contact information can be found here. Some commonly asked questions, with solutions, can be found below.
I am a new student and I would like to start using my Rice email. How can I do this?
New students will get an email about their NetID, Esther account, and Rice email soon (within 2-3 weeks) after accepting an offer of admission and uploading an official transcript. Once you receive this email, please activate these accounts as quickly as possible. We thank you for your patience.
Why do I have a hold on my account, and how can the hold be removed?
First, verify that you have completed all the necessary trainings. Then, please consult the information here to discover why you have a hold on your account and what to do to resolve the issue. If this page does not answer your question, please contact the graduate program administrator in your department.
I just submitted my thesis and my future employer is requesting a letter stating that I am on track to graduate. Can GPS provide one?
Yes. Send an email to email@example.com with your request and student information, and we will draft a conferral letter.
I am feeling stressed or anxious and need to talk to someone confidentially.
To talk to someone confidentially about a sensitive matter, you can email Student Support Specialist Pia Byrd at firstname.lastname@example.org or Rice's Wellbeing and Counseling Center at email@example.com or (713) 348-3311. This line is answered 24/7. Both locations provide a safe and confidential environment for a graduate student to discuss items of concern.
I need to take a leave of absence, switch to part-time status, etc.
To request a leave of absence or switch to part-time status, first consult with your program of study. If you need to take a medical leave or have a question that is more sensitive in nature, you can reach out to Pia Byrd, Student Support Specialist, at firstname.lastname@example.org.
I am a parent. Are there any childcare resources available to me, or any resources for students with families?
The Office of Graduate and Postdoctoral Studies has subscribed to a database of childcare centers in the greater Houston area. The resource is provided by the Collaborative for Children and is available to all of our graduate students and postdocs and is not intended for use by others. The database lists important information such as ages served, special services, quality information and more so you can easily identify which child care providers you would like to contact. Click here for the childcare search. Select "Find Child Care Now" to login.
Please note that many child care centers in Houston have waiting lists and it can be important to find childcare well before the child's start date. Some graduate students have found assistance with child care costs through Workforce Solutions.